Shipping policy
Thank you for shopping with Bambusund Rattan. We carefully prepare every order to ensure your handmade basket arrives safely and in excellent condition.
Order Processing
- Orders are processed within 1–3 business days.
- Every order is carefully inspected and securely packaged before shipment.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
Shipping Time
After processing, delivery typically takes 3–8 business days, depending on your destination and local courier services.
Estimated Delivery Time
- Handling Time: 1–3 business days
- Shipping Time: 3–8 business days
- Estimated Total Delivery: 4–11 business days
Please note that delivery times are estimates and may occasionally be affected by public holidays, weather conditions, customs processing, or carrier delays.
Order Tracking
Once your order has shipped, tracking information will be sent to your email when available, allowing you to follow your package throughout its journey.
Shipping Address
Please make sure your shipping address is correct before completing your purchase. Bambusund Rattan cannot be responsible for delays or lost packages caused by incorrect or incomplete address information.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding your order, shipping, or our products, our customer support team is always happy to assist you.
Thank you for choosing Bambusund Rattan. We appreciate your trust and look forward to bringing beautiful handcrafted storage solutions into your home.